This assessment is about the second part. Twenty four questions across six dimensions, scoring what you have built separately from what it has returned. If there are gaps, it names them and recommends where to start. If there are not, it says that too.
It does not assume you need a new platform. Several of the gaps it finds are organisational and no software will close them. Where the fix is technical, it says so plainly.
Pick your language before you start. You can change it at any point and your answers are kept.
Only what we need to compare you against the right peer group. Everything else we ask sits inside the assessment, where it changes the diagnosis.
Weighted, because not all six matter equally. Outcome design and value realised carry the most.
This assessment was written by CX Index, a Genesys AppFoundry ISV Elite partner specialising in Voice of the Customer built natively on Genesys Cloud CX. Any consultation we offer carries no obligation, including no obligation to move away from what you use today.
Off by default. If you leave it off, nothing identifiable is shared with anyone. Your answers are used to produce your report and, stripped of anything identifying you or your organisation, to build the peer benchmark.
We will review them and send your report within two working days.